Shipping policy

At Circade, we aim to make receiving your order simple and straightforward. We currently offer free standard delivery to eligible addresses throughout the United States.

US Delivery

  • Delivery charge: Free
  • Estimated delivery time: 4 to 7 business days

Business days are Monday to Friday, excluding holidays. Delivery times are estimates and may be slightly longer during bank holidays, seasonal sales, periods of high demand or circumstances outside our reasonable control.

The delivery estimate displayed at checkout or provided in your order confirmation will apply to your purchase.

Order Processing

Once your order has been placed, you will receive an order confirmation at the email address provided during checkout.

Orders are prepared for dispatch as quickly as possible. Once an order has entered processing, we may be unable to change or cancel it. If you need to update your order or delivery information, contact us promptly at support@circade.shop. Although we cannot guarantee that changes will be possible, we will always do our best to help.

Delivery Locations

Free standard delivery is available to eligible US addresses.

Certain remote locations, offshore areas and restricted postcodes may require additional delivery time. If we are unable to deliver to the address provided, we will contact you using the details supplied with your order.

Customers are responsible for entering a complete and accurate delivery address. Please check your house or flat number, street name, postcode and contact details carefully before completing your purchase.

Dispatch and Tracking

Where tracking is available, the relevant details will be sent to you by email after your order has been dispatched. Tracking information may take a short time to update after the parcel has been handed to the delivery provider.

Some smaller orders may be sent using a service that provides limited tracking updates. This does not affect the estimated delivery timeframe.

Orders Arriving in Separate Parcels

If your order contains several products, they may occasionally be dispatched in separate parcels. This can happen when items are prepared at different fulfilment locations or become ready at different times.

You will not be charged additional delivery fees if your order is divided into multiple parcels. Each parcel may also have its own delivery or tracking information.

Delivery Delays

Although most orders arrive within the estimated timeframe, occasional delays can occur because of severe weather, transport disruption, courier delays, bank holidays, unusually high order volumes or other circumstances outside our reasonable control.

If your order has not arrived after the estimated delivery period, please:

  1. Check the tracking information, if provided.
  2. Confirm that the delivery address on your order confirmation is correct.
  3. Check whether the parcel has been left in a safe place or with a neighbour.
  4. Contact us at support@circade.shop with your order number.

We will review the delivery information and work with the delivery provider to investigate the delay. If an order is confirmed as lost in transit, we will arrange an appropriate replacement or refund in accordance with your consumer rights.

Parcels Marked as Delivered

If your tracking information shows that your parcel has been delivered but you cannot locate it, please check around the delivery address, any designated safe place, building reception and with nearby neighbours.

If the parcel is still missing, contact us at support@circade.shop as soon as possible. Please include your order number and delivery address so we can investigate with the delivery provider.

Incorrect or Incomplete Addresses

Circadé cannot guarantee delivery where an incorrect or incomplete address has been supplied.

If a parcel is returned to us because of an inaccurate address, an inaccessible delivery location or repeated unsuccessful delivery attempts, we will contact you to discuss the available options. An additional delivery charge may apply if you ask us to resend an order returned because of incorrect information supplied at checkout.

Damaged Parcels or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, missing or different from the product you ordered, contact us promptly at support@circade.shop.

Please include:

  • Your full name
  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging, where relevant

We will review the issue and arrange an appropriate resolution. Please retain the item and its original packaging until we have completed our review, as these may be required during the investigation.

Refused and Undeliverable Parcels

If a parcel is refused at the delivery address or cannot be delivered after the carrier’s permitted attempts, it may be returned to the sender.

Once the parcel has been received and inspected, we will contact you about redelivery or any refund that may be available. Additional delivery charges may apply where redelivery is requested following refusal, an incorrect address or failure to collect the parcel.

Delivery as a Gift

You may send an order directly to another address as a gift. Please ensure the recipient’s full name, delivery address and contact details are correct.

Circadé cannot be held responsible for delays caused by incorrect recipient information or where the recipient is unavailable to accept or collect the delivery.

Contact Us

If you have any questions about your order or delivery, contact our customer support team:

Email: support@circade.shop

Please include your order number in your message so we can assist you more efficiently.